Frequently Asked Questions

Normal self-service registration does not automatically include a setup fee. A separate fee may apply if you request assisted onboarding, custom integration, workflow development, data preparation, AI configuration or other professional services.

Any additional fee will be confirmed in advance or stated in your quotation.

Local customers can pay in Malaysian Ringgit by bank transfer. PayPal is available for supported payments and is recommended for international customers. Enterprise and special arrangements may be handled through a quotation.

WebWMS2u's standard published subscription plans are billed yearly. If you need an Enterprise or specially quoted arrangement, please contact us.

Yes. You can request an upgrade when you need more credits, Meta numbers, Personal Device connections or keyword automation limits. The applicable upgrade amount is calculated according to your account and selected plan.

WebWMS2U platform credits cover message processing and automation usage within WebWMS2U. They do not include Meta WhatsApp messaging fees. When using Meta Cloud API, including Coexistence, applicable Meta fees are billed separately and cannot be paid using platform credits. See the pricing page for current credit deduction rules.

Messaging and automation that require platform credits may stop when your available balance is exhausted. Top up or upgrade as appropriate. Module subscriptions do not provide unlimited messages; monitor the shared account balance before accepting live orders or bookings.

When WebWMS2u records an outbound message as failed under its supported refund rules, the deducted platform credit can be returned and recorded in the credit transaction history.

A failed or refunded WebWMS2u credit does not automatically reverse a separate charge already imposed by Meta.

Published plan credits are allocated per annual subscription term, not renewed each month. You can use the available credits during the term and purchase additional credits. Your plan terms determine validity; this is separate from Meta's monthly Service-message allowance.