Frequently Asked Questions

Normal self-service registration does not automatically include a setup fee. A separate fee may apply if you request assisted onboarding, custom integration, workflow development, data preparation, AI configuration or other professional services.

Any additional fee will be confirmed in advance or stated in your quotation.

Local customers can pay in Malaysian Ringgit by bank transfer. PayPal is available for supported payments and is recommended for international customers. Enterprise and special arrangements may be handled through a quotation.

WebWMS2u's standard published subscription plans are billed yearly. If you need an Enterprise or specially quoted arrangement, please contact us.

A WebWMS2u credit represents platform usage for an outbound message processed by WebWMS2u. Included credits depend on your plan, and additional credits can be purchased when needed.

WebWMS2u credits are separate from any message fee charged directly by Meta.

Outbound messages that require credits cannot continue once the available credit balance is exhausted. You can purchase a credit top-up or upgrade to a plan with a larger included allowance.

When WebWMS2u records an outbound message as failed under its supported refund rules, the deducted platform credit can be returned and recorded in the credit transaction history.

A failed or refunded WebWMS2u credit does not automatically reverse a separate charge already imposed by Meta.