Plan your appointment budget with clear subscription and message-credit examples.
Pay for your booking setup and the WhatsApp messages you use. Choose the base platform subscription that fits your preferred channel, then budget for expected appointment volume.
RM348 per year, billed annually. One account-wide booking setup with services, schedules, shared or independent service calendars, guided WhatsApp booking, reporting and appointment management.
Base platform subscription, platform credits and applicable Meta charges are separate. This introductory pricing guide is subject to your confirmed quotation and activation.
| Activity | Example credits |
|---|---|
| Customer conversation: BOOK, name, service, date, time and CONFIRM; generated replies, confirmation and reference | 13 |
| One new-booking WhatsApp alert to merchant | 1 |
| One customer appointment reminder | 1 |
| Mark completed in dashboard: customer update and merchant alert | 2 |
| Example total | 17 credits |
At an illustrative RM0.04 per credit, that is RM0.68 in message usage. Subscription costs and applicable Meta fees are separate. This example assumes immediate confirmation, automatic phone capture, one service selection, no extra browsing and merchant WhatsApp alerts enabled.
Approval, rescheduling, cancellation, manual phone entry, extra browsing and merchant WhatsApp commands change the total. Long replies split into multiple messages also use more credits. Reminders are optional and start disabled until configured.
Replace the example fees and credit allowance with your actual quotation. Only enter the unused included credits you can allocate to Booking; credits also used for Ordering or other messaging cannot be counted twice.
Your cost per booking can fall as the same annual subscription supports more appointments. Message usage still grows with the number of conversations and notifications.
| Bookings / month | Estimated monthly budget | Estimated cost / booking | Explore |
|---|---|---|---|
| 50 | RM108.67 | RM2.17 | |
| 100 | RM142.67 | RM1.43 | |
| 300 | RM278.67 | RM0.93 | |
| 500 | RM414.67 | RM0.83 | |
| 750 | RM584.67 | RM0.78 | |
| 1,000 | RM754.67 | RM0.75 |
Example base RM588/year, Booking RM348/year, 17 credits per booking, 1,000 unused annual included credits and RM0.04 per top-up credit. Meta and other excluded costs remain separate.
Give customers a consistent way to choose a time, so staff spend less time repeating availability and gathering basic details.
Message-credit usage follows the conversations you handle. You retain control of optional reminders and notification choices; the base and module subscriptions remain fixed costs.
See pending requests, completed appointments and cancellations in one place. Export your records and archive older appointments while retaining their reporting history.
Booking records retain customer details, appointment changes and notification history. Archiving hides records but does not delete them or reclaim storage. Your quotation confirms retained-data capacity and retention arrangements; ask about additional capacity as your history grows.
The current Booking service does not collect payments or deposits and does not store payment receipts. If you need online prepayment, deposit verification, refunds or cancellation fees, request a separate scope. Your normal payment-provider fees would remain separate from the booking software.
Tell us your service types, calendar capacity, preferred WhatsApp channel and expected appointment volume. We will help you assess the setup and confirm a quotation.
Contact us to arrange Booking activation and setup. A platform trial does not automatically activate Booking.