How WhatsApp Booking works

Set up once, then guide each customer consistently

Start with your business rules and appointment availability. Use the free account preview before accepting bookings from your live WhatsApp number.

Business profile. Set your business name, BOOK keyword, enquiry phone, notification number, calendar capacity and confirmation mode.
Services and prices. Add each appointment type with its duration, displayed service price and optional notification email.
Appointment availability. Add weekly periods, service-specific hours and date closures or extra availability.
WhatsApp channel. Select Add channel, choose a Meta number or Personal WhatsApp device, and complete the relevant notification settings.
Booking intake hours. Keep intake open 24/7, or restrict new booking conversations to chosen periods.
Pause, preview and launch. Test the journey, arrange activation and turn on optional reminders once the notification channel is ready.

The Booking Setup page uses six separate numbered sections. Illustrative preview with fictional business and customer data; final styling may vary. Select to enlarge.

Choose a channel without a long configuration list

Add channel reveals a number/device dropdown; Meta template controls appear only when Meta is selected. Illustrative preview with fictional business and customer data; final styling may vary. Select to enlarge.

Connected channels appear in a compact list. Each Meta template link selects the right number and prefills the merchant alert or customer update draft. Review and save the draft, submit it from Message Templates, wait for approval, then return to select it. Meta decides template approval.

What your customer sees

A sample customer chooses a service, date and time, reviews the appointment, and receives a confirmation reference. Illustrative preview with fictional business and customer data; final styling may vary. Select to enlarge.

Customers use numbered choices, NEXT/PREV for longer lists, BACK to return and CANCEL to end an unsaved conversation. PHONE changes the booking contact number. After saving, CHECK BKG-123 shows the appointment and CANCEL BKG-123 requests cancellation from the original customer conversation.

What your team sees

A fictional appointment list shows confirmed, pending, cancelled and completed records. Illustrative preview with fictional business and customer data; final styling may vary. Select to enlarge.

Open a booking to correct contact details, reschedule it or change its status with a reason. Merchants can correct active bookings; terminal-record corrections are handled by administrators. The original WhatsApp destination is retained when a contact number changes.

The configured merchant notification number can use ACCEPT, DECLINE, COMPLETE or CHECK with the booking reference. Dashboard actions are free; resulting WhatsApp updates use credits. WhatsApp commands and acknowledgements are charged message interactions.

Hours that do two different jobs

Appointment availability

Controls when the customer can attend. A closed day has no appointments. A closure does not silently cancel appointments already saved.

Booking intake hours

Controls when the customer can make a new reservation. Leaving intake open 24/7 lets someone book tomorrow even when your business is closed today.

During a pause or outside intake hours, the reply explains that booking is temporarily unavailable and shows the next intake opening when known. Your enquiry number is included when configured. Existing appointment checks and cancellations remain available.

Build a booking flow around your business

Tell us your service types, calendar capacity, preferred WhatsApp channel and expected appointment volume. We will help you assess the setup and confirm a quotation.

Request a demo or quotation View platform subscriptions

Contact us to arrange Booking activation and setup. A platform trial does not automatically activate Booking.