Manage WhatsApp notifications for multiple Shopify stores from one WebWMS2u account. Automate customer and administrator updates using custom text, saved templates and supported media through Personal WhatsApp, Meta Cloud API or WhatsApp Coexistence.
No server installation, downloadable plugin or programming is required. Already connected? Open Shopify notification settings
You need three things. If you do not have them yet, follow the links below in order.
You must be the store owner or have permission to install apps and approve order access.
Your WebWMS2u account provides the WhatsApp connection and message credits.
Start a free trialThe API key securely links this Shopify store to the WhatsApp route in your WebWMS2u account.
The WebWMS2u API key you select determines the connected WhatsApp route and the templates available in Shopify.
Automate new, paid, fulfilled, cancelled, refunded and failed-payment messages.
Configure customer and administrator notifications independently.
Select templates directly from your WebWMS2u account, including supported stored media on the Personal route.
Idempotency prevents repeated acceptance of the same order event.
Fast webhook acknowledgement with queued delivery and controlled retries.
Optionally require a cart opt-in attribute before customer notifications are sent. Theme configuration may be required.
Convert local numbers using a configurable default country code.
View event, recipient, result, HTTP status and WebWMS2u message ID.
Connect multiple Shopify shops to one WebWMS2u member account, switch between them and configure every store independently.
See the active templates available to the linked API key, including template ID, name, route and media type.
Send saved images, videos, audio files or documents together with rendered template text through Personal WhatsApp.
Sign in to WebWMS2u and select an API key securely without exposing it in the browser address or Shopify theme.
WebWMS2u is not limited to a single Shopify shop. An authorised user can connect additional stores and manage them from the Shopify Stores page.
.myshopify.com address.| Event | Example use |
|---|---|
| New order | Order acknowledgement and administrator alert |
| Paid | Payment received confirmation |
| Fulfilled | Fulfilment or shipping update |
| Cancelled | Cancellation confirmation |
| Refunded | Full or partial refund notification |
| Payment failed | Payment assistance message |
Most merchants can complete these steps without technical assistance.
Sign in to the WebWMS2u dashboard and connect the route you want to use: Personal WhatsApp, Meta Cloud API or WhatsApp Coexistence. Confirm that the number can send a test message before continuing.
In your WebWMS2u dashboard, create an active Personal or Meta API key for the WhatsApp route you want to use. You will select the key securely after signing in; you do not need to paste it into Shopify or expose it in your browser.
Use the permanent address ending in .myshopify.com, not your public shop domain. You can normally find it in Shopify Admin under Settings > Domains or in the browser address while managing the store.
Click the button below, enter the .myshopify.com address and sign in to Shopify if requested. Review the requested order access and approve the app. Webhook registration is completed automatically.
After Shopify approval, click Sign in and select an API key. Sign in to WebWMS2u, choose one of your existing active Personal or Meta keys, and submit. If you do not have a suitable key, WebWMS2u will direct you to create one. The selected key is transferred securely between the servers and is not placed in the browser address.
Enter the administrator WhatsApp number and confirm the default country code. The light-grey example number is only a guide and is not a saved value. Decide whether customer messages should require the Shopify cart opt-in attribute.
Customer and administrator notifications are separate for every order event. Enable only the rules you need and use the Template dropdown:
Choosing a template automatically activates template mode; there is no separate mode switch to configure.
Enable Require the cart opt-in attribute before customer messages only after your Shopify theme is configured to collect that attribute. If enabled without a working cart opt-in field, customer messages will be skipped. Administrator alerts are not affected.
Click Save settings, reopen the page and confirm the intended template is still selected for the exact event and recipient. Create a new test order in Shopify, wait a few seconds, confirm the WhatsApp message and review the app's message log.
Use ordinary wording together with placeholders that are replaced using the Shopify order.
If no customer name was entered on the order, {customer_name} displays “Customer”.
{order_name}, {order_id}, {customer_name}, {order_total}, {currency}, {financial_status}, {fulfillment_status} and {shop_name}.
The Shopify settings page displays the templates available to the API key linked to that shop.
Each dropdown shows the template ID, name, route/type and whether it contains text or stored media. Select None — use custom text when you do not want a template.
For a Personal API key, a saved image, video, audio file or document is sent together with its rendered template text. Media must be stored at a valid, publicly reachable HTTPS location.
Saved template variables use numbered fields such as {{1}} and {{2}}. Map them to Shopify placeholders using a JSON object.
If the saved template contains no numbered variables, use:
If a required numbered variable is missing, the request is rejected with TEMPLATE_PARAMETERS_MISSING. Extra parameters are unnecessary.
Cart consent requires a compatible theme opt-in field. Accelerated checkouts that bypass the cart might not record it. Keep the requirement disabled until consent collection has been configured and tested.
Queued confirms WebWMS2u accepted the request. Final delivery depends on the connection, recipient and WhatsApp rules. Check the message log for the latest status.
.myshopify.com shop. Each shop keeps its own administrator number, opt-in preference and notification/template rules..myshopify.com shop.Create your WebWMS2u account, connect your Shopify store and configure your first notification.