WebWMS2u FAQ

Frequently Asked Questions

Search answers about WebWMS2u features, pricing, plans, payment options, support, WhatsApp API connectivity, Meta Cloud API, automation, sign up and integrations.

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Meta Cloud API

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27 published questions found.

FAQ Topics All Topics General Meta Cloud API Features Pricing & Plans Meta Charges Sign Up API & Webhooks Connectivity Support Payment
General

General

WebWMS2u is a cloud-based WhatsApp messaging and automation platform for businesses. It helps you send messages, manage contacts, create auto replies, use AI customer support, connect APIs and monitor WhatsApp activity.

WebWMS2u is suitable for SMEs, retailers, education providers, clinics, service companies, property agencies, event organisers, ecommerce stores and organisations that want to communicate with customers through WhatsApp.

No. The WhatsApp Business App is mainly for small businesses using one phone. WebWMS2u is designed for businesses that need cloud access, automation, campaigns, API connectivity, multiple users and better message tracking.
Meta Cloud API

Meta Cloud API

Meta Cloud API usually requires Meta Business Verification. If you have a registered business such as Sdn Bhd, SSM Enterprise, or SSM Partnership, and your business details match your documents, you are more likely to qualify.

If you are applying as an individual, property agent, insurance agent, freelancer, or consultant without a registered business, Meta Business Verification may be difficult.

You can use our Meta Cloud API Readiness Checker to check whether Meta Cloud API or Personal Device Connection is more suitable for you:

https://www.webwms2u.com/how_to_get_meta_qualification.php
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Features

Features

You can send WhatsApp campaigns, manage contacts, create keyword auto replies, use interactive buttons, build workflows, connect webhooks, train AI replies, view logs and integrate WhatsApp messaging with your own systems.

Yes. You can send promotions, announcements, reminders and updates to your customer groups. For official Meta WhatsApp messaging, promotional messages usually require approved message templates and must follow WhatsApp policies.

Yes. You can set keyword-based replies for common questions such as price, location, opening hours, appointment details, product information, support instructions and more.

Yes. WebWMS2u can support AI customer replies using your own training information, question-and-answer datasets, business documents or custom integration requirements.
Pricing & Plans

Pricing & Plans

WebWMS2u pricing depends on the selected plan, number of users, WhatsApp channel type, usage volume, automation requirements and API needs. Please visit the pricing page or contact us for a suitable recommendation.
View WebWMS2u Pricing

Yes. You can start with a free trial to explore WebWMS2u features and test whether the platform fits your business workflow.

Setup fees may apply depending on whether you require assisted onboarding, Meta Cloud API setup, business verification guidance, custom workflow setup, API integration or AI configuration.
Meta Charges

Meta Charges

Meta WhatsApp Business Platform charges are separate from WebWMS2u subscription fees unless specifically stated in your package or quotation. Meta charges are based on WhatsApp Business Platform pricing.

Official pricing references:

Meta Developer Pricing WhatsApp Pricing Page

Meta pricing may vary based on message category and the recipient country or market. For the latest official details, please refer directly to Meta and WhatsApp official pricing pages.

Official pricing references:

Meta Developer Pricing WhatsApp Pricing Page

WhatsApp Business Platform message categories generally include marketing, utility, authentication and service messages. The applicable category affects pricing and template approval requirements.
Sign Up

Sign Up

You can register online and start testing WebWMS2u. For businesses that need Meta Cloud API onboarding or number setup, our team can assist with the next steps.
Create Account

For official WhatsApp Cloud API usage, you normally need a Meta Business Account, WhatsApp Business Account and a phone number that can be connected to the WhatsApp Business Platform.

In many cases, yes. However, number eligibility depends on the current status of the number, whether it is already used on WhatsApp, and Meta onboarding requirements.
API & Webhooks

API & Webhooks

Yes. WebWMS2u can provide API access for sending messages, connecting external systems and automating WhatsApp communication from your own application.

Yes. Webhooks can be used to send inbound message activity or button actions to your external system, CRM, website, form handler or automation workflow.

Yes. WebWMS2u can connect to CRMs and business systems through APIs, webhooks or custom integration work.
Connectivity

Connectivity

WebWMS2u can support different WhatsApp connectivity options depending on your business needs, including Meta Cloud API and device-based WhatsApp connectivity where applicable.

Meta Cloud API is recommended for businesses that want official WhatsApp Business Platform usage, templates, scalability and long-term reliability. Device-based connectivity may be suitable for testing or simpler internal workflows.
Support

Support

Yes. WebWMS2u provides support for account usage, onboarding, setup guidance, troubleshooting and general platform questions.

Yes. We can assist with Meta Business Account guidance, WhatsApp Business Account setup, phone number connection and Cloud API onboarding where required.
Payment

Payment

Payment options may include online bank transfer, corporate payment arrangement or other supported payment methods depending on your plan and billing arrangement.

Yes. Depending on the selected package, monthly or yearly billing options may be available. Yearly plans may be more convenient for businesses that want uninterrupted service.

Yes. You can upgrade your plan when your business needs more usage, more users, more automation features, API access or additional WhatsApp channels.

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