Privacy Policy

WebWMS2U Cloud ("WebWMS2U Cloud", "we", "our" or "us"), operated by XGEN Technologies Sdn Bhd, respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain and protect information when you use our services.

1. Information We Collect

• Account information including name, company, email address and telephone number.
• Login information, IP address, browser, device information and audit logs.
• WhatsApp numbers, contact lists and message metadata.
• Message content where required to provide requested features such as automation, logging or scheduled messaging.
• API usage logs, webhook logs and integration information.
• Billing, subscription, invoice and credit transaction records.

2. How We Use Your Information

• Provide, operate and improve WebWMS2U Cloud.
• Authenticate users and secure accounts.
• Process messaging requests.
• Provide customer support.
• Monitor system performance, reliability and abuse.
• Comply with legal and regulatory obligations.

3. WhatsApp Services

Where you use WhatsApp services, our platform may process WhatsApp messages through Meta Cloud API and/or authenticated WhatsApp Web sessions to provide automation and messaging features. Message data is processed only to provide the requested functionality.

4. SMS Services (Where Applicable)

If SMS functionality is made available in the future, this Privacy Policy will also apply to SMS messaging, delivery reports, sender IDs and related messaging data.

5. APIs and Webhooks

When APIs or webhooks are used, we may record technical information such as timestamps, request metadata, IP addresses and response status for troubleshooting, security and auditing.

6. Third-Party Providers

We may work with third-party providers including Meta, hosting providers, messaging providers, payment processors and analytics services. These providers process information only as necessary to deliver their respective services and under their own applicable terms and privacy policies.

7. Data Sharing

We do not sell your personal information. Information may only be disclosed where necessary to provide services, comply with legal obligations or protect our legal rights.

8. Data Retention

We retain information only for as long as reasonably necessary to provide services, satisfy legal obligations, resolve disputes and enforce our agreements.

9. Security

We implement reasonable administrative, technical and organisational safeguards to protect information against unauthorised access, alteration, disclosure or destruction. No Internet transmission or storage system can be guaranteed to be completely secure.

10. Cookies and Analytics

We may use cookies and similar technologies to maintain sessions, remember preferences, improve performance and understand website usage.

11. Your Rights

Subject to applicable law, including Malaysia's Personal Data Protection Act 2010 (PDPA), you may request access to, correction of or deletion of your personal information where applicable.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be published on this page and take effect upon publication unless otherwise stated.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through our Contact Page.