WebWMS2u FAQ

Frequently Asked Questions

Search answers about WebWMS2u features, pricing, plans, payment options, support, WhatsApp API connectivity, Meta Cloud API, automation, sign up and integrations.

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What are platform credits? WebWMS2U platform credits cover message processing and automation usage within WebWMS2U. They do not include Meta WhatsApp messaging fees. When using Meta Cloud API, including Coexistence, applicable Meta fees are billed separately and cannot be paid using platform credits. View pricing details.
FAQ Topics All Topics General Getting Started Connection Options Plans, Billing & Credits Modules, Activation & Billing Ordering Module Booking Module Meta Pricing & Messaging Rules Meta Cloud & Coexistence Features & Automation API & Webhooks Support & Compliance

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Features & Automation

Features & Automation

Send campaigns, organise contacts, automate replies, connect external systems and review messaging logs. With the relevant module activated, customers can place orders or book appointments through WhatsApp. Features, channels and limits depend on your plan and module setup.

Yes, provided the recipients have consented to receive the messages and the content follows WhatsApp policies.

Marketing messages sent through the WhatsApp Business Platform normally require an approved Marketing template. Customers should also be given a clear way to opt out.

Yes. You can set keyword-based replies for common questions such as price, location, opening hours, appointment details, product information, support instructions and more.

Yes. WebWMS2u can support AI customer replies using your own training information, question-and-answer datasets, business documents or custom integration requirements.

Yes. Supported connection types can send selected media formats such as images and documents. Available formats, file-size limits and template requirements depend on the WhatsApp connection and message type.

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