Give your team time back
Reduce repetitive questions about opening times and available appointments. A guided conversation collects the key details in a consistent format.
WebWMS2U Booking Module
WhatsApp booking for service businesses
Give customers a guided way to reserve appointments, keep availability organised and send clear updates through your own WhatsApp channel.
Turn appointment enquiries into organised bookings
Let customers choose a service, date and available time through WhatsApp. Your team receives a clear appointment record, while you stay in control of availability, confirmation and follow-up.
Salons & beauty studiosConsultationsTutors & lessonsVehicle workshopsProfessional services
Keep the calendar under control
Appointments are checked against their full duration before they are saved. Pending approval requests hold their slot until you confirm or cancel them.
Bring customers back to your own number
Share your WhatsApp number on your website, social pages or QR materials. Customers can book without installing another appointment app.
Built around the way your business operates
Services with clear durations
Create services, appointment lengths and displayed prices. A one-hour consultation reserves a complete hour.
A calendar that fits your team
Use one shared calendar when one person handles everything. Choose independent services when different services can genuinely run at the same time.
Immediate or reviewed confirmation
Confirm available appointments immediately, or require your team to approve each request. Pending requests remain clearly marked.
Hours, holidays and pauses
Define appointment periods and date exceptions. Separately control booking intake hours or pause new requests until a chosen time.
Useful notifications
Send merchant alerts, customer updates and optional appointment reminders. Email alerts are available; WhatsApp messages use platform credits.
Records your team can manage
Correct names and contact numbers, reschedule appointments, record cancellations and archive old completed records. Changes retain an audit history.
From BOOK to a confirmed appointment
- Customer starts the conversation. Send BOOK, or your chosen keyword, to your business number.
- Choose service, date and available time. The customer provides a full name; a reliable sender phone is captured automatically, with a change option.
- Review and confirm. Availability is checked again before the appointment is saved. The customer receives a booking reference and status.
- Manage the appointment. Your team can confirm, reschedule, cancel or complete it. Optional reminders help customers remember the appointment.
See the bookings that need your attention
Understand your appointment activity
Review 7-day, calendar-month and calendar-year reports. See confirmed, pending, cancelled and completed appointments.
Keep history without clutter
Archive completed or cancelled records and restore them later. Archived appointments remain in reports. Export CSV or use your browser to Print / Save as PDF.
Use your preferred WhatsApp channel
Personal WhatsApp
Use your connected Personal WhatsApp device for generated conversation replies and booking notifications. No Meta-approved message templates are needed on this channel.
Meta
Use your own Meta number. Conversation replies use the customer service window; merchant alerts and customer updates outside that window use approved templates. Guided creation links prefill the correct local drafts.
Both channels use the same booking availability rules. Applicable Meta charges are separate from your WebWMS2U subscription and platform credits.
A practical fit for appointments
This version supports one account-wide booking setup, with independent service calendars or one shared calendar. It does not assign appointments to named staff, calculate multi-staff capacity or allocate multiple locations. Tell us about those needs before selecting your package.
Appointment payments and deposits are not collected by the current Booking module. You can continue using your usual payment method; payment collection and automated verification are separate requirements.
Build a booking flow around your business
Tell us your service types, calendar capacity, preferred WhatsApp channel and expected appointment volume. We will help you assess the setup and confirm a quotation.
Contact us to arrange Booking activation and setup. A platform trial does not automatically activate Booking.