Keyword Use Cases

Get inspired with real-world ideas for automating responses using WhatsApp keywords.

Now Supporting Both Meta Cloud & Personal Devices

Whether using an official WhatsApp Business account or a regular device, WMS Cloud has you covered.

Meta Cloud Mode

Connect through Meta’s official WhatsApp Cloud API for scalable, high-volume messaging with webhooks, templates, and enhanced security.

Personal Device Mode

Do not wish to use our general cloud number? Use your own personal WhatsApp device to send and receive messages directly through WMS Cloud — quick, easy, and perfect for small businesses.

With WebWMS2U, you can assign keywords to smart replies that send custom messages, media files, PDFs, or even trigger external systems via webhooks — all via WhatsApp. Below are creative examples that show how this can work across different industries.

INFO (AI Chat)

Curious about WebWMS2U? Just message INFO to start chatting with our AI assistant — available 24/7 to answer your questions instantly.

Live Demo: Send INFO followed by your question to 60146371057 on WhatsApp to experience an instant AI-powered response.

HRC MENU (F&B)

Visitors who send HRC MENU receive a message with the Hard Rock Cafe menu in PDF format. It's instant and requires no staff interaction.

Live Test: Send HRC MENU to 60146371057 on your WhatsApp for an instant reply from the system

SIME (Property)

Potential buyers who message SIME are sent the latest brochure for Sime Darby's The Residence project, complete with visuals and a sales contact link.

Live Test: Send SIME to 60146371057 on your WhatsApp for an instant reply from the system

PRICE LIST (Salon)

Customers text PRICE LIST to get a beautifully formatted service menu with pricing details — helping reduce repetitive staff queries.

CLINIC HOURS (Healthcare)

Patients type CLINIC HOURS to get your operating times, location, and a booking link — perfect for streamlining appointment queries.

TRACK123 (E-commerce)

Customers type in their tracking code like TRACK123, and your system responds with real-time delivery status via webhook integration.

COURSE INFO (Education)

Prospective students message COURSE INFO and get a course brochure in PDF, a contact number, and an enrollment link.

Now Integrated with GROQ & OpenAI

🚀 Exciting news! WMS Cloud is now integrated with GROQ and OpenAI, bringing intelligent AI chat capabilities right into your WhatsApp automation system.

What This Means for You
  • 💬 Enable AI to automatically chat with your customers via WhatsApp.
  • ⚙️ Works seamlessly with both Meta Cloud and Personal Device modes.
  • 🕒 Provide 24/7 intelligent responses without manual intervention.
  • 🎯 Perfect for handling FAQs, product info, and smart conversation flows.

Try it now — set a keyword like CHAT or ASSIST and experience the new AI-powered WhatsApp assistant.

Industry Possibilities

🔍 Check Keyword Availability

Note:
Keyword availability check applies only to the Meta Cloud General Number.
If you use your own Meta Business WhatsApp Number or Personal WhatsApp Device, you can create any keyword under Auto-Replies > Keywords. These keywords are linked to your account and will always be available specific to your linked device or Meta Business Number.

Use the Dashboard to add your own keyword today. You can upload PDF brochures, link to images or videos, or connect a webhook for dynamic replies.

Get Started Now

Doing Business in Malaysia?

Learn how WhatsApp automation can help Malaysian SMEs, retailers, clinics, and property developers improve communication and efficiency.

For Malaysian Businesses