Search answers about WebWMS2u features, pricing, plans, payment options, support, WhatsApp API connectivity, Meta Cloud API, automation, sign up and integrations.
The AI answer uses your published FAQ records and imported website knowledge base as context.
Use our readiness checker to see whether Meta Cloud API or Personal Device Connection is more suitable for your business.
20 published questions found.
Business verification is not always required to begin limited use of the WhatsApp Business Platform, but Meta may require it for higher limits, additional numbers or other capabilities.
Your business details, website, documents, Meta Business Portfolio access, telephone number status and compliance history can affect onboarding. Use our Meta Cloud API Readiness Checker for initial guidance.
With the standard WhatsApp Cloud API arrangement, the telephone number is normally used through the API and cannot simultaneously remain active in the WhatsApp Business mobile app.
WhatsApp Coexistence allows an eligible WhatsApp Business app number to connect to the WhatsApp Business Platform while continuing to use the same number in the mobile app. Staff can continue using the WhatsApp Business app while WebWMS2U handles supported API messaging and automation.
Yes. This is the main purpose of WhatsApp Coexistence. An eligible telephone number can remain available in the WhatsApp Business app while also being connected to WebWMS2U through Meta's official WhatsApp Business Platform.
Eligibility is controlled by Meta, and some app or API features may behave differently after the connection is completed.
It may be possible, but it is not an instant switch intended to be changed repeatedly.
Changing the connection method may require disconnecting or deregistering the number, waiting for Meta's systems to update, registering the number in the WhatsApp Business app, and completing Embedded Signup again.
Please contact WebWMS2U support before attempting a change so that the correct procedure can be confirmed for your number.
Potentially, but an existing Cloud API-only number normally cannot be moved directly into Coexistence using a single setting.
The number may first need to be removed or deregistered from its current Cloud API registration, registered in the WhatsApp Business app, and then connected again using the Coexistence onboarding process. Eligibility and the exact migration process are determined by Meta.
Do not try to register the number in the WhatsApp Business app before completing the required Cloud API removal steps.
It may be possible to disconnect Coexistence and register the number as a standard Cloud API number. However, the change may affect WhatsApp Business app access, message history and existing WebWMS2U configuration.
Please contact WebWMS2U support before disconnecting the number or removing it from WhatsApp Manager.
Meta may provide supported history sharing or synchronization during Coexistence onboarding, but the amount of history made available to the API can be limited.
You should create a WhatsApp Business app backup before onboarding. WebWMS2U cannot guarantee that every historical chat, media file, label or app setting will be imported into the platform.
Supported app messages and message events may be shared with the connected platform under Coexistence. However, synchronization may not be identical to what is displayed in the WhatsApp Business app.
Availability depends on Meta's Coexistence features, permissions and the way the number was onboarded. Older chats, labels, status posts and app-only features may not appear in WebWMS2U.
Yes. Staff can continue handling conversations through the WhatsApp Business app while WebWMS2U is used for supported API messages, templates, campaigns, keyword replies and automation.
Businesses should establish an internal process to prevent two staff members or automations from replying to the same customer at the same time.
Customers continue communicating with the same WhatsApp business number. They generally do not need to know whether a particular message was sent manually through the WhatsApp Business app or through WebWMS2U.
The business profile and displayed telephone number remain associated with the same WhatsApp business account, subject to Meta's configuration.
No. Coexistence is intended for eligible numbers registered in the WhatsApp Business app.
A number used with the standard personal WhatsApp Messenger app would normally need to be moved to the WhatsApp Business app first. Back up important chats before changing applications.
No. Eligibility is controlled by Meta and may depend on the country, WhatsApp Business app version, account status, business portfolio, existing API registration and other Meta requirements.
If the Coexistence option is not offered during Embedded Signup, WebWMS2U cannot force Meta to enable it for that number.
Yes. The WhatsApp Business Account and telephone number are connected to a Meta Business Portfolio during Meta's Embedded Signup process.
The user completing the onboarding must have the necessary administrator access to the relevant Meta Business Portfolio.
Not every business must complete verification before beginning limited WhatsApp Business Platform use. However, an unverified business may have lower messaging limits or restricted access to certain features.
Meta may require business verification before allowing higher messaging limits, additional telephone numbers or other capabilities.
Yes, subject to your WebWMS2U plan limits and Meta's eligibility requirements. Each number must be properly registered under a WhatsApp Business Account and connected through the appropriate onboarding process.
The number of Meta Cloud or Coexistence numbers available in WebWMS2U depends on your subscription plan.
No. Business verification, telephone number eligibility, display-name approval, template classification and template approval are controlled by Meta.
WebWMS2U can provide technical guidance and help identify common configuration problems, but it cannot override or guarantee a decision made by Meta.
You normally need an eligible number already registered in the WhatsApp Business app, the latest suitable app version, administrator access to the correct Meta Business Portfolio, and permission to manage the relevant WhatsApp Business Account.
Back up important app data and confirm the number's current registration before beginning.
Coexistence is designed for the WhatsApp Business app rather than the standard personal WhatsApp Messenger app. A personal account would normally need to be moved to the WhatsApp Business app and meet Meta's eligibility requirements first.
Back up important chats before changing applications.
Because the number remains active in the WhatsApp Business app, supported WhatsApp Business app calling features may remain available under Coexistence.
Calling is an app feature and is not provided through the WebWMS2u messaging API. Availability can depend on Meta, the account and the customer's location.
WebWMS2u's Meta Cloud API messaging is intended for supported one-to-one business conversations. Do not assume that WhatsApp groups, group administration or group campaigns are available through the Cloud API.
Contact us and we can help you choose the right WebWMS2u setup for your business.