Meta Cloud & Personal WhatsApp Bots
If you are looking for how to set auto-reply in WhatsApp business and WhatsApp auto-reply message sample, you are at the right place. In this post, we’ll help you understand the nitty-gritty of WhatsApp Chatbots.
Why do you need the WhatsApp auto-reply feature? Instant messaging is meant to be immediate; WhatsApp has 2+ billion users active at varied times. Businesses move to WhatsApp to take advantage of this, but limited hours and staffing make it hard to be available 24/7.
Auto-replies let you be available to greet and respond to customers outside working hours — greeting new customers, informing about hours, collecting data with pre-chat surveys or automated conversations. This increases customer satisfaction and gives your business an edge.
With WebWMS2U, you can assign keywords to smart replies that send custom messages, media files, PDFs, or even trigger external systems via webhooks — all via WhatsApp. Below are creative examples that show how this can work across different industries.
Visitors who send HRC MENU receive a message with the Hard Rock Cafe menu in PDF format. It's instant and requires no staff interaction.
Live Test: Send HRC MENU to 60146371057 on your WhatsApp for an instant reply from the system
Potential buyers who message SIME are sent the latest brochure for Sime Darby's The Residence project, complete with visuals and a sales contact link.
Live Test: Send SIME to 60146371057 on your WhatsApp for an instant reply from the system
Customers text PRICE LIST to get a formatted service menu with pricing details — reducing repetitive staff queries.
Patients type CLINIC HOURS to get your operating times, location, and a booking link — perfect for streamlining appointment queries.
Customers type in their tracking code like TRACK123, and your system responds with delivery status via webhook integration.
Prospective students message COURSE INFO and get a course brochure, contact number, and enrollment link.
Use the Dashboard to add your own keyword today. You can upload PDF brochures, link to images or videos, or connect a webhook for dynamic replies.
Get Started NowLearn how WhatsApp automation can help Malaysian SMEs, retailers, clinics, and property developers improve communication and efficiency.
For Malaysian Businesses