Automatically send order updates to customers and administrators using a Personal WhatsApp connection, Meta Cloud API or WhatsApp Coexistence.
Download Plugin Start Free TrialYour WebWMS2u API key automatically determines the route. You do not select a route inside WooCommerce.
Use a phone connected to WebWMS2u through the Personal connection.
Trigger notifications when orders are created or change status.
Enable customer and administrator messages independently for each event.
Send editable text or map WooCommerce values to approved Meta templates.
Idempotency keys prevent repeated acceptance of the same logical event.
Requests run asynchronously so messaging does not hold up checkout.
Optionally send customer updates only when classic-checkout consent is recorded.
Convert local numbers using a configurable default country code.
Record event, recipient, API result, HTTP status and message ID.
| Event | Typical purpose | Controls |
|---|---|---|
| New order | Order acknowledgement and new-sale alert | Customer/admin independent |
| Pending payment | Pending-order or payment reminder | Customer/admin independent |
| Processing | Payment received or preparation update | Customer/admin independent |
| Completed | Completion, fulfilment or thank-you message | Customer/admin independent |
| Cancelled | Cancellation confirmation | Customer/admin independent |
| Refunded | Refund confirmation | Customer/admin independent |
| Failed | Failed-payment notice | Customer/admin independent |
Create or select a Personal, Meta Cloud or Coexistence connection, then create an API key for that connection.
Download webwms2u-for-woocommerce.zip. In WordPress, go to Plugins > Add New > Upload Plugin, select the ZIP, install and activate it. WooCommerce must already be active.
Go to WooCommerce > WebWMS2u WhatsApp. Enter the API key, administrator number and default country code. Malaysia uses 60.
Click Send test message and detect connection. Return to General to see the detected route and instructions.
Enable customer and administrator events independently, then choose Text or Template mode for each.
Place a staging order, move it through the statuses you use and review the Logs tab.
Recommended for Personal connections. For Meta and Coexistence, it can be used only within an open customer-service window.
Enter the numeric WebWMS2u template ID and map numbered parameters using JSON. Meta templates must be active and approved.
{order_id}, {customer_name}, {order_total}, {currency}, {status}, {payment_method}, {store_name} and {order_url}.
The plugin can add an opt-in checkbox to the classic checkout and save the choice against the order. Administrator alerts remain independent.
The log records whether WebWMS2u accepted the request, together with its message ID and API response.
webwms2u group.Install the WebWMS2u plugin, connect your preferred route and automate useful order updates.
Download PluginView API Guide